At the moment Diablo 2's multiplayer component is experiencing connection difficulties

Every event in Diablo 2: Resurrection has been delayed, and the first few weeks of gameplay have been particularly difficult.  Within a short period of time, the service was restored to normal.  We apologize for any inconvenience this has caused you in the meantime, and we hope that you will accept our sincere apologies.  Please accept our heartfelt apologies for any inconvenience this may have caused you during this time of transition.  Every one of us thought cheap D2R ladder items was a significant accomplishment because we had never before found ourselves in this situation, not even during the initial launch of our servers, and it had been an unprecedented occurrence in our company's history.  This game has hundreds of thousands of dollars on the line for each of us. 

Because of their involvement with the D2 community since the organization's founding in 2001, they consider themselves to be part of the D2 family.  Additionally, the modding community is one in which we've all been involved at various points in our lives, which is something we can all agree on.  Take comfort in knowing that we will not rest until we are completely satisfied – not only as developers, but also as gamers and members of the gaming industry.

In the context of other games, these measures may be D2R items necessary; however, they have the potential to alienate a significant portion of the Diablo 2: Resurrection player base on their own in the long run, just as they have in the past with respect to other games.  As an additional negative consequence of the login queues implemented by the system, players will be forced to wait for an extended period of time before being permitted to enter the game, on top of the system's other negative consequences.