You must first log into your modem if you want to make changes or solve internet problems. Here is how to login to modem. First, connect your computer to your modem with an Ethernet cable. The IP address of your modem should be entered in the URL bar of any web browser. In the Windows Command Prompt, type ipconfig to find the IP address. Enter the user ID and password for your modem. This information is located on the modem's underside. Depending on your modem, the admin interface will be different. Options to examine your connection status, modify the admin password, remove the events log, and other things are probably available.
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