Customer escalation - what do I need to know?

Customer escalation management is a way to ensure that your customers are treated consistently and professionally. The more complex your product or service, the more important it is to define clear escalation policies and procedures. When a customer calls or sends an e-mail asking for help, your staff should be able to handle the situation quickly and calmly. This is a pretty serious issue, I suggest you start getting to grips with the subject by reading https://newmediaservices.com.au/escalation-management-guide/  I'm sure you'll find it helpful.